New Choices Waiver

The New Choices Waiver Program is designed to serve individuals who are residing long term in a nursing facility, licensed assisted living facility, licensed small health care (Type N) facility or another type of Utah licensed medical institution (except institutions for mental disease). The Program offers an option for these individuals to move into integrated community-based settings if they wish to do so and if their needs can be safely met in the setting that they have chosen. When an individual is enrolled in the New Choices Waiver Program, they may receive an expanded package of supportive services through Medicaid which are intended to help with community-based living and are based on the assessed need of the individual. A description of the available services can be found below.

PLEASE NOTE: Individuals who are not currently living in one of the types of facilities listed above are not eligible to apply to the New Choices Waiver Program. There is a minimum length of stay requirement in each type of setting. For more information, please contact the New Choices Waiver Program at (800)662-9651, option 6 or newchoiceswaiver@utah.gov.

For fastest processing, an online application for the New Choices Wavier Program can be accessed here. (First -time applicants will be required to create a UtahID account.)

Paper applications will experience a delay and may be requested via our contact information below.

Please refer to the New Choices Waiver Fact Sheet for more information.

Contact Information

From the Salt Lake City area: 801-538-6155, option 6
Outside the Salt Lake city area: 800-662-9651, option 6
(Phones are staffed 9:00am-12:00pm M-W and F; after these hours there is the option to leave a voicemail which will be returned within a few business days)

Email: newchoiceswaiver@utah.gov
Fax: 801-323-1586

Mailing:
UDOH Bureau of Long Term Services & Supports
P.O. Box 143112
288 N 1460 W
SLC, UT 84114-3112

Services

New Choices Waiver offers an expanded package of supportive services that are intended to facilitate a participant's ability to reside in a home or community-based setting. Services are available based on the assessed need of the participant and include those listed below. The New Choices Waiver Description of Services provides a brief description of each service.

Adult Day Care	Financial Management Services
Adult Residential Services	Habilitation Services
Assistive Technology Devices	Home Delivered Meals
Attendant Care	Homemaker Services
Caregiver Training	Medication Assistance Services
Case Management	Non-medical Transportation
Chore Services	Personal Budget Assistance
Community Living Services	Respite Care
Consumer Preparation Services	Specialized Medical Equipment
Emergency Response Systems	Supportive Maintenance
Environmental Accessibility Adaptations

For expedited processing of a New Choices Waiver application, please apply online starting April 4, 2023 (link coming soon). Our current paper application can be requested by calling the New Choices Waiver Program Office from 9:00am-12:00pm Monday-Wednesday and Friday at 800-662-9651, option 6.

Forms and Applications - Page Bookmarks
(Click a bookmark to jump to that section of the page)

Bookmark (click to follow)	Instructions for Use
NCW Release of Information (ROI)	Submit this form to authorize New Choices Waiver to speak to anyone other than the individual applying for services.
Case Management Forms	Library of the most current version of forms used by case management agencies during service provision.
Self-Administered Services	The most current version of forms used by case management agencies when arranging self-administered services for individuals who want to hire their own caregiver.

Policy

Forms

This is not an all-inclusive list of required forms for the New Choices Waiver. If a provider needs to obtain forms that do not appear in this list, please contact the New Choices Waiver Program.

Case Management Services are services that assist participants to gain access to needed waiver services and other Medicaid State Plan services, as well as needed medical, social, educational, and other services, regardless of the funding source. For more information on the Case Management agencies that work with New Choices Waiver, please see the Case Management Agencies section.

Participants have the right to change case management agencies at any time; to facilitate a change the participant or their representative should contact the New Choices Waiver Program.

Helpful Links

Contact Information Utah Medicaid and Department of Workforce Services (DWS)

Participant Resources

NCW Fact Sheet

Rights and Responsibilities

Contact information for DWS, Medicaid Operations and Constituent Services

As you consider which case management agency you’d like to choose, keep in mind that all New Choices Waiver case management agencies are required to perform certain preset activities for each New Choices Waiver participant. Those include things like assessment of client’s needs, working with clients to develop person centered care plans to meet their assessed needs and to help achieve personal goals, performing at least once monthly monitoring, coordinating services, advocating for their clients and keeping accurate records. However, case management agencies are private contracted organizations that are able to establish their own business hours, establish their own approach to how they will respond to urgent client situations, decide whether they will offer other programs or resources within their organization and determine which areas within the community-based system of care that they will choose to specialize in. For this reason it’s important to do a little research to know which agency is right for your own needs and preferences.

To find out which case management agencies are available in your county, look at the Freedom of Choice Consent Form or contact the New Choices Waiver Program at (800)662-9651, option 6 or newchoiceswaiver@utah.gov. Then begin reviewing agencies in your county by referring to their contact information below.

Case Management Agency Contacts

Abundant Solutions, LLC
(801) 554-8100
Fax: (385) 316-8840
991 Shepard Ln, Ste 210
Farmington, Utah 84025

Adult Case Management
(385) 273-1456
Incident Report/Fax: (385) 273-1457
Email: info@adultcasemanagement.com
https://adultcasemanagement.com/

Advocates for Independence
152 W. Burton Avenue, Suite F
Salt Lake City, UT 84115
(801) 679-6461
Incident Report Fax: (801) 948-8001
http://www.advocatesforindependence.com
Advocates for Independence Brochure

Bear River Area Agency on Aging
170 N. Main
Logan, UT 84321
(435) 752-7242
Incident Report Email: shannaa@brag.utah.gov
http://brag.utah.gov
Bear River Area Agency on Aging Brochure

Care Advocates
451 E Bishop Federal Ln
Suite 150
Salt Lake City, UT 84115-2357
(801) 722-4229
Incident Report Fax: (801) 702-8002
Care Advocates Brochure

Davis County Health Department – Senior Services
22 South State
Clearfield, UT 84015
(801) 525-5050
Incident Report Fax: (801) 525-5071
http://www.daviscountyutah.gov/health/senior-services
Davis County Health Department – Senior Services Brochure

De Novo Case Management Services
(801) 263-1056
Incident ReportFax: (801) 991-2903
Incident Report Email: carol@denoservices.org
De Novo Services Case Management Brochure

EnVision Quality Supports
6364 S. Highland Drive #201
Salt Lake City, UT 84121
(801) 209-1357
Incident Report Fax: (801) 874-1753
Incident Report Email: info@envisionquality.com
http://www.envisionquality.com
EnVision Quality Supports Brochure

Five County Association of Governments
Area Agency on Aging
1070 W. 1600 S. Bldg. B
St. George, UT 84770
(435) 673-3548
Incident Report Fax: (435) 688-9088
Five County Association of Governments Brochure

FlexCare (North)
1785 E 1450 S Ste 370
Clearfield, UT 84105
(801) 294-6747
Incident Report Fax: (801) 424-6250
http://www.valleycares.com/programs-services/medical-case-management/
FlexCare Brochure

FlexCare (South)
4460 S. Highland Drive, Suite 300
Salt Lake City, UT 84124
(801) 273-6366
Incident Report Fax: (385) 388-8009
http://www.valleycares.com/programs-services/medical-case-management/
FlexCare Brochure

Generations Case Management
(801) 979-2436
Incident Report Fax: (385) 389-3632
Email: kara@generationscm.org

MACS Plan
205 26th Street, Suite 12
Ogden, UT 84401
(801) 625-3786
Incident Report Fax: (801) 778-6818
Incident Report Email: lauraw@weberhs.org
MACS Plan Brochure

MAG
586 E. 800 N.
Orem, UT 84097
(801) 229-3804
Incident Report Fax: (801) 229-3671
http://www.mountainland.org/aging

Roads To Independence
3355 Washington Blvd.
Ogden, UT 84401
(801) 612-3215
(866) 734-5678 Toll Free
Incident Report Fax: (801) 612-3732
Incident Report Email: Roads@roadstoindependence.org
http://www.RoadsToIndependence.org
Roads To Independence Brochure

Salt Lake County Aging and Adult Services
2001 S. State Street #S1-600
Salt Lake City, UT 84114
(385) 468-3270
Incident Report Fax: (801) 487-6353
Incident Report Email: tnagahiro@slco.org
http://slco.org/aging-adult-services/
Salt Lake County Aging and Adult Services Brochure

Southeastern Utah Association of Local Governments
375 S. Carbon Avenue
Price, UT 84501
(435) 613-0036
Incident Report Fax: (435) 637-5448
Southeastern Utah Association of Local Governments Brochure

Utah Case Management
Draper, UT
(801) 407-0047
Incident Report Fax: (888) 400-9232
Incident Report Email: ucm@utahcasemanagement.com
http://utahcasemanagement.com/
Utah Case Management Brochure

All negative events experienced by NCW participants must be reported by NCW service providers to the participant’s case management agency within 24 hours of discovery. The list below includes examples of negative events that should be reported; this list is not all-inclusive and the Incident Reporting Protocol should be referenced for further information.

Death, regardless of the circumstances
Changes in medical or functional status
Falls with or without injury
ER treatment for any reason
Hospital admission for any reason
Mental health decline
Start or stop of hospice or home health services
A move to a skilled nursing facility
Any negative event that occurs at the client’s place of residence or that occur while the client is in the community
Events described further in this brochure as possible Critical Incidents

Case management agencies must review all negative events experienced by NCW participants and report any possible critical incidents to the NCW Program within 24 hours of receiving notification. To report a critical incident:

Complete the Incident Report (IR) form (a provider/facility specific incident report may also be used to report the incident)
Submit report to ncwincidents@utah.gov
1. Incident Report Form (IR) PDF | Word
2. Critical Incident Investigation Report (CIIR) PDF | Word
3. Example Investigation Report
4. Helpful Resources

Case Management Agency Training

New Provider Training

New Case Management Agency Training
Nursing Facility Level of Care Training
Case Management Agency Self-Audit Review
New Adult Residential Training (under development)
New All Other Providers Training (under development)
Final Settings Rule
PRISM Provider Enrollment Training

The New Choices Waiver Program strongly encourages providers to contact the Program prior to submitting or validating PRISM records to verify all of the items needed. The Program can be reached at (801)538-6497 or ncwprovidersupport@utah.gov.

Enrollment

All New Choices Waiver providers must complete an Attachment B that corresponds to the New Choices Waiver service(s) that the provider is qualified to provide and intends to offer. If the provider plans to offer more than one New Choices Waiver service, the provider must complete a separate Attachment B for each of the distinct services. The final (signature) page of each Attachment B must be uploaded to PRISM.

For Adult Residential Services providers including assisted living facilities, independent living facilities, community residential treatment facilities and small health care (Type N) facilities, if your facility offers more than one level of care it is important to complete a separate Attachment B for each/all of the residential levels of care that you are licensed or certified to provide. (For example, a licensed ALF with a secure memory care unit should complete an Attachment B for ALF Type 1 & 2 and a separate Attachment B for ALF secure memory care. Another example, a licensed ALF (non-memory care) that has a certified independent living wing should complete an Attachment B for ALF Type 1 & 2 and a separate Attachment B for certified independent living.)

All Home and Community-Based Services (HCBS) Medicaid waiver providers must be compliant with the Settings Rule by March 2022. As part of submitting an application providers are required to complete a Settings Rule self- attestation (based on setting); quiz and survey. Please visit HCBS Settings Rule Transition Planning for more information.

Validation

For existing providers going through the validation process, it is very important that your PRISM provider profile matches existing New Choices Waiver provider enrollment records. Services that you have previously been approved for should be added under the “specialties'' section in PRISM if they are not already listed. Please verify that the counties of service selected are reflective of your current business operations. If your PRISM file does not align with previously approved services, or your agency is desiring to add additional services, your application may be returned for edit to ensure congruence in the records. If you need to verify which service(s) your agency has signed up to offer through New Choices Waiver, please return to your provider profile within the PRISM Portal and review this information in the section labeled “HCBS Waiver and EPAS.” An Attachment B must be submitted for each of the approved NCW services.

Forms

Attachment B

Billing

Contact Information

Email: ncwprovidersupport@utah.gov
From the Salt Lake City area: 801-538-6155, option 6
Outside the Salt Lake City area: 800-662-9651, option 6
(Phones are staffed 9:00am-12:00pm M-W and F; after these hours there is the option to leave a voicemail which will be returned within a few business days)

PRISM Provider Training for New Choices Waiver