PRISM Portal Access

Starting May 1, 2023, DHHS will begin issuing a new Medicaid card to replace the old Utah Department of Health (UDOH) card for newly enrolled Medicaid members. Each new Medicaid member will get their own card.  Existing members will continue to use their old UDOH Medicaid card. Please accept both DHHS and UDOH Medicaid cards. Learn more in the New Medicaid Card FAQ for Providers opens in a new tab.

Current Providers

To access PRISM Portal click here opens in a new tab.

Starting April 1, 2021, providers will need to go through a multi-factor authentication process to access the PRISM application. Please visit the links below for additional information:

Enrollment records have been migrated to the updated PRISM system.  A letter went out with instructions on how to log in to validate if your migrated information is correct and make any necessary modifications to your PRISM information.

  • If you have NOT validated your information prior to June 29, 2020, your letter will have the application ID (this ID number appears next to your provider name in the greeting line) that you will need to access your account in PRISM.
  • If you have validated your information prior to June 29, 2020, your letter will NOT have an application ID.  You will use your existing credentials to log into PRISM.
  • Once you are logged in, enter the business process wizard steps that are marked incomplete, make any additional modifications needed, upload new documents, and submit it to the Provider Enrollment team for approval.

For assistance on how to access PRISM and the validation process, refer to the eLearning course called PRISM Account Access (One Time Validation Letter).

Provider Re-enrollment

If you are a provider that has been terminated please contact Provider Enrollment at (801) 538-6155, or toll-free 1-800-662-9651 (option 3 then 4) to request re-enrollment.

Provider Portal Registration

Go to the PRISM Portal opens in a new tab If you need to add additional users to an existing domain, refer to the eLearning course titled Provider Account Admin: Managing a Provider Domain.   The Provider Account Administrator will approve or reject this registration. The user will need the PRISM Domain of the provider for which they are registering.

Assigning Multiple Account Administrators

For each approved Medicaid provider, please assign the ‘EXT Provider Account Administrator’ profile to multiple employees in your office. Multiple employees assigned to this profile, will allow you to manage the provider’s PRISM account in the provider portal, even if an account administrator terminates employment or is unavailable.

Information about Utah-ID

Any additional Account Administrators will have to register with the State of Utah by creating a Utah-ID account. Click here opens in a new tab for more information and instructions.

PRISM users sometimes receive a ForgeRock 'Server Error' when trying to log into PRISM. Click the following link for recommended steps to work around this error.