PRISM Portal Access
Current Providers
To access PRISM Portal click here opens in a new tab.
Starting April 1, 2021, providers will need to go through a multi-factor authentication process to access the PRISM application. Please visit the links below for additional information:
- March 2021 Interim MIB.pdf opens in a new tab
- Multi-Factor Authentication Registration Instructions opens in a new tab
Provider Re-enrollment
If you are a provider that has been terminated please contact Provider Enrollment at (801) 538-6155, or toll-free 1-800-662-9651 (option 3 then 4) to request re-enrollment.
Provider Portal Registration
Go to the PRISM Portal opens in a new tab If you need to add additional users to an existing domain, refer to the eLearning course titled Provider Account Admin: Managing a Provider Domain. The Provider Account Administrator will approve or reject this registration. The user will need the PRISM Domain of the provider for which they are registering.
Assigning Multiple Account Administrators
For each approved Medicaid provider, please assign the ‘EXT Provider Account Administrator’ profile to multiple employees in your office. Multiple employees assigned to this profile, will allow you to manage the provider’s PRISM account in the provider portal, even if an account administrator terminates employment or is unavailable.
Information about Utah-ID
Any additional Account Administrators will have to register with the State of Utah by creating a Utah-ID account. Click here opens in a new tab for more information and instructions.
PRISM users sometimes receive a ForgeRock 'Server Error' when trying to log into PRISM. Click the following link for recommended steps to work around this error.