Electronic Visit Verification

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For questions, feedback and inquiries regarding Electronic Visit Verification
email: dmhf_evv@utah.gov

EVV is a system that includes multiple point-of-care verification technologies, such as telephonic, mobile, and web-based verification inputs. The system electronically verifies the occurrence of home or community based service visits, identifying the precise time that service provision begins and ends to ensure accurate claims disbursement.

EVV is required for all personal care services (PCS) and home health services (HHS) under Medicaid.* Providers must select their own EVV service vendor and submit EVV records to accompany each PCS or HHS claim within three months of submitting the claim. All systems must be compliant with the Cures Act requirements, including the:

  • Type of service performed
  • Individual receiving the service
  • Date of the service
  • Location of service delivery
  • Individual providing the service
  • Time the service begins and ends
  • Date of creation of the electronic record

Providers may choose the EVV system that best meets their needs. Providers are not required to use a specific software or vendor, as long as the system meets federal requirements.

*Providers who do not have EVV data will be subject to recoupment/penalties.