Contact PRISM

Contact PRISM


For questions regarding any future PRISM updates, email:

For questions regarding the Provider Enrollment component of PRISM, email:

To help provider offices with frequently asked questions, as well as billing and claims support, virtual meetings have been scheduled opens in a new tab .

Contact Medicaid Customer Service


In the Salt Lake City area, call: (801) 538-6155
In Utah, Idaho, Wyoming, Colorado, New Mexico, Arizona, and Nevada, call: toll-free 1-800-662-9651
From other states, call: 1-801-538-6155
Medicaid Customer Service staff is available to take your calls Monday through Friday, 8:00 a.m. – 5:00 p.m.
(Thursday hours are 11:00 a.m. – 5:00 p.m.)
Closed on all state and federal holidays.