UTAH-ID Account Instructions

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In order to be in compliance with HIPAA, we must assure that only authorized individiuals have access to this information.  A provider will have to register with the State of Utah by creating a Utah-ID account.  If you are not currently logged in, you will be redirected and prompted to log in.  If you do not currently have a Utah-ID and password, you will be required to create an account before accessing the Eligibility Lookup Tool and Provider Portal.  Do not change your Utah-ID account after it has been linked to a PRISM Provider Portal account.  This will cause problems with your portal account.  

Create an account by following these instructions:

  1. Under the Utah-ID page "Login" button, click on the "Create Account" link.
  2. Create a Utah-ID.
  3. Enter your first and last name.
  4. Enter a valid email address and verify by re-entering below the original.
  5. Create a password and verify by re-entering your password below the original.
  6. Click the "Create Account" button.
  7. Select three security questions and provide answers for each question. 

Once you have created a new account, an email will be sent to the address you have entered that contains a validation code.  When prompted, you will need to enter this code.  If for some reason you have not received a validation code when prompted, you may bypass the activation step for up to three times.  Occasionally, due to the permissions process, it takes up to an hour from the time an account has been created to the time the user is allowed to access the Eligibility Lookup Tool and Provider Portal.

State of Utah Password Guidelines

All passwords are to be treated as sensitive, confidential State of Utah information. Any time a user ID or password is suspected of being compromised, the password must be changed immediately, or a request made that the account be disabled.

Password Construction:

  • Must be at least eight characters in length
  • Must include at least one character from three of the following attributes:
    - Uppercase characters (A-Z)
    - Lowercase characters (a-z)
    - Numeric Characters (0-9)
    - Special Characters (i.e. !, @, #, $, %, ^, &, *, )
  • Must be changed at least every ninety days

Passwords must not include any portion of your name, address, date of birth, Social Security Number, username, nickname, family name, pet name, sports team name or word that appears in a dictionary or any such word spelled backward. When changing a password it is not acceptable to simply add a number to the end of a previously used password. Example {Password88, Password89.} Passwords should never be stored in unsecured places, such as written down on a sticky note or saved unprotected online.  Passwords used for the State of Utah should be different than those used for personal accounts. User IDs and passwords should never be shared with anyone, including supervisors, coworkers, family members, or even technical support staff. 

Users can reset passwords following the “Recover Account” link under Forgot Your Password on: http://login.utah.gov