Contact
Contact Utah Medicaid
Resources to help with your questions, concerns and complaints
Do not send protected health information (PHI) to any Medicaid email address. There may be some risk that the information in the email could be intercepted and read by a third party during transmission. If you need to send PHI or other sensitive information to us electronically, please use a secure method.
General Information |
|
Medicaid Information Line |
For providers or members with questions regarding claims statusCall: In the Salt Lake City area (801) 538-6155 Hours of OperationMonday through Friday, 8:00 a.m. – 5:00 p.m. MST (Tuesday hours are 11:00 a.m. – 5:00 p.m.) Utah Department of Health and Human Services Physical AddressMartha S. Hughes Cannon Building*, 288 North 1460 West, Salt Lake City, Utah *This is a secure building and the public may not enter secured areas unless accompanied by an employee |
Apply for Medicaid |
Learn how to apply or apply online. Request an application be mailed to you, ask questions or learn more about Medicaid, call: 1-888-222-2542 For questions about your eligibility or to apply by phone, call the Department of Workforce Services (DWS): Salt Lake County (801) 526-0950 or toll-free 1-866-435-7414 |
Website |
For website issues or questions, email: |
Material Request |
To request electronic copies of official Medicaid materials, email: [email protected] |
Constituent Services Representative |
For member concerns or complaints, please contact your health or dental plan, a Health Program Representative (HPR) at 1-866-608-9422, or your waiver case manager. If you cannot resolve your concerns with your health or dental plan, an HPR, or your waiver case manager, contact Medicaid’s Constituent Services Representative. For provider concerns or complaints, please contact the member’s health or dental plan. If you cannot resolve your concerns with the health or dental plan, contact Medicaid’s Constituent Services Representative. Call: (801) 538-6417 or toll-free 1-877-291-5583 Email: [email protected] |
Appeals and Fair Hearings |
If a Medicaid member, provider, or other interested party is dissatisfied with an action taken by Utah Medicaid, they can request a hearing or file an appeal. |
Help for Members |
|
Health Program Representative |
For questions about Medicaid benefits or health plans, call: 1-866-608-9422 Email: [email protected] |
DWS Eligibility |
For questions about eligibility, contact the Department of Workforce Services (DWS): Online: MyCase opens in a new tab Call: Salt Lake City area (801) 526-0950 or toll-free 1-866-435-7414 Fax paperwork: Salt Lake City area (801) 526-9500 or toll-free 1-877-313-4717 Mail paperwork: In person: Find and visit a nearby DWS Eligibility Office opens in a new tab For complaints regarding an application and/or eligibility, contact DWS Customer Relations: (801) 526-4390 or toll-free 1-800-331-4341 or email [email protected] |
Online Benefits Portal |
Log in to MyBenefits to view information about your eligibility status, health or dental plans, and co-pays. |
Managed Care Plans |
Contact information for Medicaid managed care plans (health, dental, UMIC, PHMP, CHIP and substance use disorder) For help selecting a managed care plan, call an HPR: 1-866-608-9422 |
Medical Spenddowns and Chip Premiums |
To pay your Spenddown or CHIP premium, contact DWS: Call: Salt Lake City area (801) 526-0950, Option 4 then Option 2 or toll-free 1-866-435-7414, Option 4 then Option 2 Online: MyCase opens in a new tab Mail: |
Medicaid Waivers |
Contact information for each of Medicaid’s Long Term Care and Waiver programs |
Report Other Insurance (TPL) |
Contact the Office of Recovery Services opens in a new tab if you have any other type of health insurance. Call: (801) 536-8798 Fax: (801) 536-0377 Email: [email protected] |
Veterans |
Veterans with questions related to Medicaid may contact the Division of Integrated Healthcare Constituent Services Representative. Call: (801) 538-6417 or toll-free 1-877-291-5583 Email: [email protected] |
Estate Recovery |
Information about Medicaid’s estate recovery policy. Contact Medicaid Recovery opens in a new tab at the Office of Recovery Services Call: (801) 536-8798 Fax: (801) 536-0377 Email: [email protected] |
Help for Providers |
|
Provider Enrollment |
For questions related to provider enrollment, email: [email protected] |
Medicaid Coverage Policy |
For questions about Medicaid coverage policy, email: [email protected] |