Contact Utah Medicaid
CALL
Medicaid Customer Service staff is available to take your calls Monday through Friday, 8:00 a.m. – 5:00 p.m. (Thursday hours are 11:00 a.m. – 5:00 p.m.) Closed on all state and federal holidays.
In the Salt Lake City area, call: (801) 538-6155
In Utah, Idaho, Wyoming, Colorado, New Mexico, Arizona, and Nevada, call: toll-free 1-800-662-9651
From other states, call: (801) 538-6155
If you are a veteran and have questions related to Medicaid, you may contact the agency’s Veteran’s Coordinator, Tracy Barkley (801) 538-6417 or 1-877-291-5583 or email medicaidmemberfeedback@utah.gov.
For web site issues or questions email MedicaidOps@utah.gov.
For member concerns or complaints, contact the Division of Medicaid and Health Financing Constituent Services Representative: (801) 538-6417 or 1-877-291-5583 or email medicaidmemberfeedback@utah.gov
To request hard copies of official Medicaid materials, please email MedicaidOps@utah.gov.
Do not send PHI to the above email addresses. If Utah Medicaid receives a regular, unencrypted email containing protected health information (PHI), there may be some risk that the information in the email could be intercepted and read by a third party during transmission. This may be a reportable incident under the HIPAA Privacy and Security Rules. Please follow your organization’s incident reporting procedure and notify your compliance officer. If you need to send PHI or other sensitive information to us electronically, we strongly encourage you to use a secure method.
FAX
The Utah Department of Health is located at 288 North 1460 West, Salt Lake City, Utah in the Martha S. Hughes Cannon Building. Please note this is a “secure building”, and the public may not enter secured areas unless accompanied by an employee.
Contact the Department of Workforce Services (DWS)
About Your Medicaid Eligibility
CALL
Toll-Free Phone: 1-866-435-7414
For complaints regarding your application and/or eligibility, contact DWS Customer Relations: (801) 526-4390 or 1-800-331-4341 or email DWS_Constituent_Services@utah.gov
ONLINE
FAX PAPERWORK
Toll-Free Fax: 1-877-313-4717
MAIL PAPERWORK
Contact the Department of Workforce Services (DWS)
About Your Medical Spenddowns and CHIP Premiums
Toll-Free Phone: 1-866-435-7414, Option 4 then Option 2
MAIL PAYMENTS
ONLINE PAYMENTS
Other Resources:
- Baby Your Baby: A temporary prenatal care program for pregnant Utah women.
- cHIE (Utah Clinical Health Information Exchange): Medical assistance (Medicaid, CHIP, UPP, PCN) recipients are automatically enrolled in the Utah Clinical Health Information Exchange (cHIE). For more information or to opt out of cHIE participation, visit My cHIE or contact your health care provider.
- Children’s Health Insurance Program (CHIP): A state health insurance plan for uninsured Utah children.
- Centers for Medicare & Medicaid Services: CMS is the federal agency that administers the Medicare and Medicaid programs.
- Healthfinder.gov: A government Web site where you will find information and tools to help you and those you care about stay healthy.
- Healthcare.gov: The federal health insurance marketplace.
- Health Insurance Portability and Accountability Act: CMS information regarding HIPAA.
- Health Information Privacy Rights: The U.S. Department of Health and Human Services provides information on health information privacy rights and standards.
- National Provider Identifier: CMS information regarding the National Provider Identifier (NPI).
- Office of the Inspector General: The Office of the Inspector General (OIG) monitors the quality and reliability of Utah Medicaid providers’ service delivery, and accuracy of billing. If you suspect Medicaid provider or member fraud, waste or abuse, contact the OIG.
