Medicaid Customer Service staff is available to take your calls Monday through Friday, 8:00 a.m. – 5:00 p.m. (Thursday hours are 11:00 a.m. – 5:00 p.m.) Closed on all state and federal holidays.

In the Salt Lake City area, call: (801) 538-6155
In Utah, Idaho, Wyoming, Colorado, New Mexico, Arizona, and Nevada, call: toll-free 1-800-662-9651
From other states, call: (801) 538-6155

If you are a veteran and have questions related to Medicaid, you may contact the agency’s Veteran’s Coordinator, Tracy Barkley (801) 538-6417 or 1-877-291-5583 or email medicaidmemberfeedback@utah.gov.

For web site issues or questions email MedicaidOps@utah.gov.

For member concerns or complaints, contact the Division of Medicaid and Health Financing Constituent Services Representative: (801) 538-6417 or 1-877-291-5583 or email medicaidmemberfeedback@utah.gov

To request hard copies of official Medicaid materials, please email MedicaidOps@utah.gov.

Do not send PHI to the above email addresses. If Utah Medicaid receives a regular, unencrypted email containing protected health information (PHI), there may be some risk that the information in the email could be intercepted and read by a third party during transmission. This may be a reportable incident under the HIPAA Privacy and Security Rules. Please follow your organization’s incident reporting procedure and notify your compliance officer. If you need to send PHI or other sensitive information to us electronically, we strongly encourage you to use a secure method.

(801) 538-6805

Utah Department of Health
Division of Medicaid and Health Financing
P.O. Box 143106
Salt Lake City, UT 84114-3106
The Utah Department of Health is located at 288 North 1460 West, Salt Lake City, Utah in the Martha S. Hughes Cannon Building. Please note this is a “secure building”, and the public may not enter secured areas unless accompanied by an employee.

Salt Lake Area Phone: (801) 526-0950
Toll-Free Phone: 1-866-435-7414
For complaints regarding your application and/or eligibility, contact DWS Customer Relations: (801) 526-4390 or 1-800-331-4341 or email DWS_Constituent_Services@utah.gov

Find and visit a DWS Eligibility Office near you.

Salt Lake Area Fax: (801) 526-9500
Toll-Free Fax: 1-877-313-4717

Imaging Operations
P.O. Box 143245
Salt Lake City, UT 84114-3245

Salt Lake Area Phone: (801) 526-0950, Option 4 then Option 2
Toll-Free Phone: 1-866-435-7414, Option 4 then Option 2

Business Office
P.O. Box 143250
Salt Lake City, UT 84114-3250

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