Contact Us

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For questions regarding Utah Medicaid Fee for Service Prior Authorizations, contact us:

   By Phone (M, T, W, F 8am-5pm, Thursday 11am-5pm)

  • In the Salt Lake City area, call (801) 538-6155
  • In Utah, Idaho, Wyoming, Colorado, New Mexico, Arizona and Nevada, call toll-free (800) 662-9651
  • From all other states, call (801) 538-6155
  • For Prior Authorizations choose option 3, 3, and then the appropriate program

   By Fax

Please refer to the appropriate prior authorization request form that can be found at

Members Enrolled in a Managed Care Plan

For members enrolled in a managed care plan, please use the contact numbers found on the member's Medicaid card.  The online Medicaid Eligibility Lookup Tool will also provide the managed care plan contact information for the member.