Contact

Contact Utah Medicaid

Resources to help with your questions, concerns and complaints

Do not send protected health information (PHI) to any Medicaid email address. There may be some risk that the information in the email could be intercepted and read by a third party during transmission. If you need to send PHI or other sensitive information to us electronically, please use a secure method.

General Information

Medicaid Information Line

For providers or members with questions regarding claims status

Call: In the Salt Lake City area (801) 538-6155
In Utah, Idaho, Wyoming, Colorado, New Mexico, Arizona, and Nevada, toll-free 1-800-662-9651
From other states (801) 538-6155

Hours of Operation

Monday through Friday, 8:00 a.m. – 5:00 p.m. MST (Tuesday hours are 11:00 a.m. – 5:00 p.m.)
Closed on all state and federal holidays

Mail

Utah Department of Health and Human Services
Division of Integrated Healthcare
P.O. Box 143106
Salt Lake City, UT 84114-3106

Physical Address

Martha S. Hughes Cannon Building*, 288 North 1460 West, Salt Lake City, Utah

*This is a secure building and the public may not enter secured areas unless accompanied by an employee

Apply for Medicaid

Learn how to apply or apply online.

Request an application be mailed to you, ask questions or learn more about Medicaid, call: 1-888-222-2542

For questions about your eligibility or to apply by phone, call the Department of Workforce Services (DWS):

Salt Lake County (801) 526-0950 or toll-free 1-866-435-7414

Website

For website issues or questions, email:
MedicaidOps@utah.gov

Material Request

To request electronic copies of official Medicaid materials, email: MedicaidOps@utah.gov

Constituent Services Representative

For member concerns or complaints, please contact your health or dental plan, a Health Program Representative (HPR) at 1-866-608-9422, or your waiver case manager. If you cannot resolve your concerns with your health or dental plan, an HPR, or your waiver case manager, contact Medicaid’s Constituent Services Representative.

For provider concerns or complaints, please contact the member’s health or dental plan. If you cannot resolve your concerns with the health or dental plan, contact Medicaid’s Constituent Services Representative.

Call: (801) 538-6417 or toll-free 1-877-291-5583

Email: medicaidmemberfeedback@utah.gov

Appeals and Fair Hearings

If a Medicaid member, provider, or other interested party is dissatisfied with an action taken by Utah Medicaid, they can request a hearing or file an appeal.

Help for Members

Health Program Representative

For questions about Medicaid benefits or health plans, call: 1-866-608-9422

Email: HPR@utah.gov

DWS Eligibility

For questions about eligibility, contact the Department of Workforce Services (DWS):

Online: MyCase opens in a new tab

Call: Salt Lake City area (801) 526-0950 or toll-free 1-866-435-7414

Fax paperwork: Salt Lake City area (801) 526-9500 or toll-free 1-877-313-4717

Mail paperwork:
Imaging Operations
P.O. Box 143245
Salt Lake City, UT 84114-3245

In person: Find and visit a nearby DWS Eligibility Office opens in a new tab

For complaints regarding an application and/or eligibility, contact DWS Customer Relations: (801) 526-4390 or toll-free 1-800-331-4341 or email DWS_Constituent_Services@utah.gov

Online Benefits Portal

Log in to MyBenefits to view information about your eligibility status, health or dental plans, and co-pays.

Managed Care Plans

Contact information for Medicaid managed care plans (health, dental, UMIC, PHMP, CHIP and substance use disorder)

For help selecting a managed care plan, call an HPR: 1-866-608-9422

Medical Spenddowns and Chip Premiums

To pay your Spenddown or CHIP premium, contact DWS:

Call: Salt Lake City area (801) 526-0950, Option 4 then Option 2

or toll-free 1-866-435-7414, Option 4 then Option 2

Online: MyCase opens in a new tab

Mail:
Business Office
P.O. Box 143250
Salt Lake City, UT 84114-3250

Medicaid Waivers

Contact information for each of Medicaid’s Long Term Care and Waiver programs

Report Other Insurance (TPL)

Contact the Office of Recovery Services opens in a new tab if you have any other type of health insurance.

Call: (801) 536-8798

Fax: (801) 536-0377

Email: orswebbmc@utah.gov

Veterans

Veterans with questions related to Medicaid may contact the Division of Integrated Healthcare Constituent Services Representative.

Call: (801) 538-6417 or toll-free 1-877-291-5583

Email: medicaidmemberfeedback@utah.gov

Estate Recovery

Information about Medicaid’s estate recovery policy.

Contact Medicaid Recovery opens in a new tab at the Office of Recovery Services

Call: (801) 536-8798

Fax: (801) 536-0377

Email: orswebbmc@utah.gov

Help for Providers

Provider Enrollment

For questions related to provider enrollment, email: Providerenroll@utah.gov

Medicaid Coverage Policy

For questions about Medicaid coverage policy, email: dmhfmedicalpolicy@utah.gov