Non-Emergency Transportation

Medicaid may provide reimbursement for non-emergency medical transportation, if you are currently eligible for Traditional Medicaid services and you do not have transportation to get medical care. Transportation is not available to get services from non-Medicaid providers or for non-Medicaid covered services. You may be asked to verify medical appointments. Medicaid may not reimburse you for all services.

Transportation is not available to pick up prescriptions unless you are on the way to or from a medical appointment with a Medicaid provider. For exceptions, check with a Medicaid eligibility worker.  Click here for the program brochure.

UTA Bus Pass - You may receive a bus pass if you have Traditional Medicaid and live in an area served by UTA or Cedar Area Transportation Services (CATS). A bus pass has 12 one-way trips (more when the household has 2 or more recipients or when someone needs an attendant) on each pass and also works on light-rail. Check with your worker if you need another bus pass. Only Medicaid recipients may use the bus pass, and it may NOT be used to go to work, school, shopping etc.

Para-Transit Bus Services are available in some areas. If you live in an area served by FlexTrans and you are approved to receive FlexTrans services, you must contact Medicaid to receive FlexTrans vouchers by calling (801) 538-6155 or toll-free at 1-800-662-9651.

Para-Transit Bus Services Companies

FlexTrans

Salt Lake and Davis Counties: (801) 287-7433

Davis, Weber and Box Elder Counties: 1-877-882-7272

Dial-A-Ride

Cedar Area Transportation Services (CATS): (435) 865-4510

LogistiCare Services - If you do not live in an area served by bus, para-transit services or you need door-to-door service, you may be eligible for LogistiCare services.  You may be transported by LogistiCare for up to four weeks while LogistiCare determines your eligibility for door-to-door services. Call 1-855-563-4403 and be prepared to tell LogistiCare the doctor’s name and fax number you would like to complete the required Mobility Evaluation. Please check beforehand that your doctor is willing to complete the form for you.

You must contact LogistiCare to schedule your ride at least 3 business days before your medical appointment.  See the table below to help you know when you need to schedule your ride.

Day of Medical Appointment:

Call no later than the previous:

Monday

Wednesday

Tuesday

Thursday

Wednesday

Friday

Thursday

Monday

Friday

Tuesday

Saturday*

Wednesday

*Saturday and holiday scheduled appointments are limited to accommodate members needing dialysis or have a condition that requires recurring care.

  • LogistiCare: 1-855-563-4403
  • To make an appointment, call: Weekdays 8:30 AM to 5:30 PM
  • Normal transportation services are available:  7:30 AM to 5:30 PM

They may provide some urgent care services for recipients that need to be seen within 24 hours. You must specify that the appointment is for urgent care.  LogistiCare may verify urgent care.

Overnight Food and Lodging - If you need to stay overnight when obtaining medical treatment, talk to your eligibility worker. Lodging and food costs may be reimbursed if you must travel more than 100 miles one-way to get medical treatment, and you would not arrive home before 8:00 p.m. due to the drive time; or the person must leave before 6:30 a.m. to arrive at the appointment on time; or the medical treatment requires you to stay overnight. Your worker may approve up to two nights lodging and food costs. Additional nights must have a prior authorization by the Division of Medicaid and Health Financing at the Utah Department of Health.

Recipients must stay at a motel, hotel, or other facility that provides overnight shelter such as the Ronald McDonald house. Costs for an attendant can only be reimbursed when the recipient stays with the attendant and is not in a treatment facility. This includes the costs for one parent or guardian who accompanies a child. Receipts are required.

Out of State Travel - If you receive authorization to receive services out-of-state, the transportation may be also authorized (airfare, taxi to and from the airport, travel between your hotel/motel and the hospital or clinic).  Reimbursement (up to the maximum allowed) for meals and lodging may also be authorized. Contact 801-538-6483 for prior authorization.

Personal Mileage Reimbursement

Local Travel - When public transportation is not available or does not meet your needs, you may be reimbursed personal mileage at 18 cents per mile up to $300 a month. You must keep a mileage log showing the dates and miles traveled. Mileage is only paid for transporting a Medicaid recipient.

Travel Outside the Local Area When treatment is not available in your local area, you must receive treatment from the nearest Medicaid provider who is able to provide the services; otherwise, you cannot be reimbursed for mileage. Verification may be required.

Mental Health Transportation - Transportation to and from mental health appointments is managed through your mental health provider. Please contact your therapist to arrange travel for these appointments.

Nursing Home Transportation - Nursing homes are required to provide transportation to medical appointments for their residents. Residents cannot receive bus passes. Any other non-emergency transportation needed that the nursing home does not provide requires prior authorization.

* Non-traditional Medicaid, Primary Care Network, Children’s Health Insurance Program, Qualified Medicare Beneficiaries Program, Specified Low-Income Medicare Beneficiaries Program, Qualifying Individual Medicare Cost-Sharing Program, and Emergency Medicaid recipients are NOT eligible for non-emergency transportation or reimbursement.